Damages:
If you received a item that was damaged in transit and need to exchange it for the same item, please complete the form below and submit the request for replacement. Please keep the item(s) for 10 business days for possible inspection by carrier. After 10 business days simply dispose of the item(s). Note: You must report a damage claim within 10 business days of delivery, any damage claim after that point will not be replaced.

Please note that it takes 5 business days to process the exchange once they arrive at our Damages Center.

Returns:
You may return new, unopened items within 30 days of delivery for a full refund. All merchandise must be returned in new condition with all original boxes, packing material, documentation, and instructions and must be able to be resold. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please note you may be charged for shipping and any applicable restocking fees on returned orders. This includes the cost of free shipping; items returned that had been shipped for free will be refunded for the price of the merchandise excluding the actual shipping cost.

Please note that it may take up to 10 business days to process returns once they arrive at our Returns Center.

Exchanges:

If you received a faulty item and need to exchange it for the same item, or if you would like to exchange an item for a different item, please complete the attached form and we will email you with instructions as to returning the item.  Shipping cost is the responsibility of the customer. Additional shipping charges will apply.

Please note that it takes 3 to 5 business days to process the exchange once they arrive at our Returns Center.

Partial Refunds:

Partial Refunds will be issued for the following items:

For items that are returned more than 30 days after delivery.
Any item that has obvious signs of use.
Any item not returned in the condition it was received.